How long does shipping take?  

  • Most items on are on pre-order. Hence, it will take about 2 weeks to prepare and ship your order. You will receive email notifications when your order has been processed and subsequently shipped. You can also check your order status through your account.
 Where are your products from? 
  • Literally everywhere :)  Most of our current suppliers are in China, Hong Kong and Korea. We look for the best quality, service, and prices to ensure an excellent experience for our fellow customers.

How can I track my order?  

  • You can always reach out to us and ask, we're currently trying to work with our manufacturers to find a better tracking system.  We should arrive at a conclusion very soon.

Do you offer wholesale opportunities?

    I didn't get all of my items.
    • Items will ship separately.  Even in the case of ordering more than 1 of the same item, they will sometimes ship in different packages.  Please allow the full 20 days for arrival, if there are any issues, please contact us, [email protected]

    Is my personal information secure?

    • At VIVIDOLL, we keep to the highest industry standards. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored.